Privacy Policy

Last updated: September 2026

At Buzz The Books Ltd, we respect your privacy and are committed to keeping your personal information safe.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have over your personal information.

1. Who we are

Buzz The Books Ltd is a company registered in England and Wales.

Company number: 15888615
Registered office: 3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE

For privacy enquiries, you can contact us at:

Email: buzzthebooks@outlook.com

Buzz The Books Ltd is the data controller for the personal information we collect and use in connection with our website and services.

2. What information we collect

Depending on how you interact with us, we may collect:

Your name
Your email address
Your telephone number
Information you provide when you contact us or enquire about our services
Information required to provide bookkeeping and accounting services
Information relating to your business and financial records where you become a client
Information needed to administer payments and our business relationship

We only collect information that we reasonably need for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect personal information when you:

Complete a form on our website
Contact us by email or telephone
Enquire about our services
Become a client
Provide information to us as part of our bookkeeping or accounting services
Interact with our website, including through cookies and analytics technologies

We may also receive information about you from third parties where this is necessary to provide our services or meet our legal obligations.

4. How we use your information

We may use your personal information to:

Respond to enquiries and requests
Provide bookkeeping and accounting services
Communicate with you about your services
Manage our client relationships
Process payments
Keep appropriate business and financial records
Meet our legal and regulatory obligations
Communicate with HMRC and other relevant authorities where necessary
Comply with our obligations to Companies House
Work with our accountancy partners where this is necessary to provide services to you
Maintain and improve our website and services
Understand how visitors use our website through analytics

We will not use your personal information for purposes that are incompatible with those described here without providing appropriate information or obtaining consent where required.

5. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis for using your personal information.

Depending on the circumstances, we may rely on:

Contract: Where processing your information is necessary to provide services to you or to take steps at your request before entering into a contract.

Legal obligation: Where we need to use or retain information to comply with a legal or regulatory requirement, including our obligations relating to tax, accounting and company records.

Legitimate interests: Where using your information is necessary for the reasonable and legitimate operation of our business, provided that your interests and fundamental rights do not override those interests.

Consent: Where we are required to obtain your consent, for example for certain cookies or marketing activities. Where we rely on consent, you can withdraw it at any time.

6. Who we share your information with

We may share personal information where it is necessary to provide our services, operate our business or meet our legal obligations.

This may include sharing information with:

Our accountancy partners
HM Revenue & Customs (HMRC)
Companies House
Payment providers, including GoCardless
Accounting and bookkeeping software providers, including Xero and QuickBooks
Other software providers we use to deliver our services, including Apron, Xenon Connect and Streem Connect
IT, website, email and other service providers where necessary to operate our business
Professional advisers where appropriate or required

Where we use third-party service providers to process personal information on our behalf, we expect them to handle that information securely and in accordance with applicable data protection requirements.

7. International transfers

Some of the technology and service providers we use may process personal information outside the UK.

Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are in place where required by applicable data protection law.

8. How long we keep your information

We do not keep personal information for longer than is reasonably necessary for the purpose for which it was collected.

How long we keep information will depend on the type of information and why we need it.

For example, we may need to retain client, accounting and financial records for a number of years in order to meet our legal, tax and regulatory obligations.

Information relating to enquiries that do not result in you becoming a client will generally be retained only for as long as necessary to deal with the enquiry and maintain appropriate business records.

We regularly review the information we hold and securely delete or dispose of information that is no longer required.

9. Keeping your information secure

We take reasonable and appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable data protection law, we will take the appropriate steps to investigate, contain and report the breach.

10. Cookies and Google Analytics

Our website may use cookies and similar technologies. Some cookies are necessary for the website to function properly. We may also use analytics cookies, including Google Analytics, to understand how visitors use our website and to help us improve it. Where consent is required for non-essential cookies, we will ask for your consent before setting them. You can manage or withdraw your cookie preferences through the cookie controls provided on our website. You can also control cookies through your browser settings. Our use of cookies may be explained in more detail in our separate Cookie Policy.

11. Your data protection rights

Depending on the circumstances, you have rights under UK data protection law, including the right to:

Ask us for a copy of the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information in certain circumstances
Ask us to restrict how we use your information in certain circumstances
Object to certain uses of your personal information
Ask for your information to be transferred to another organisation in certain circumstances
Withdraw consent where we are relying on consent to process your information

These rights are not absolute and may depend on the circumstances and the lawful basis on which we are processing your information.

To exercise your rights, contact us at:

buzzthebooks@outlook.com

We may need to verify your identity before responding to a request.

12. Complaints

If you have concerns about how we are using your personal information, please contact us first at:

buzzthebooks@outlook.com

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

You can find information about making a complaint on the ICO's website.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal requirements. The latest version will always be published on our website, with the date of the most recent update shown at the top of the policy.