Terms & Conditions
Last updated: September 2026
These Terms & Conditions set out the basis on which Buzz The Books Ltd provides bookkeeping, accounting, tax, VAT, payroll, training and related services to its clients.
Please read these terms carefully before engaging our services.
1. About Us
Buzz The Books Ltd is a company registered in England and Wales.
Company number: 15888615
Registered office: 12 Heol Gwyndaf, Undy, Caldicot, NP26 3FZ.
References to "Buzz The Books", "we", "us" or "our" mean Buzz The Books Ltd.
References to "you" or "your" mean the person or business engaging our services.
2. Our Services
We provide a range of bookkeeping, accounting and related services, which may include:
-
Bookkeeping
-
Year-end accounts
-
Self Assessment tax returns
-
VAT returns
-
Payroll
-
Xero training and coaching
-
Seminars and business training
-
Proof in the Profit services
-
Business reporting and insights
-
Other accounting or bookkeeping services agreed with you
The specific services we provide to you, together with the applicable fees, will be set out in your proposal, quotation or other written agreement with us.
Not every service listed above will necessarily be included in every client's package.
3. Becoming a Client
You become a client of Buzz The Books when:
-
You accept our proposal or quotation;
-
You complete any required client onboarding and identification checks;
-
You provide the information and access we reasonably require to deliver your services; and
-
Where applicable, you set up the agreed Direct Debit payment arrangement.
By accepting our proposal, you agree to these Terms & Conditions together with the specific terms contained in your proposal or engagement documentation.
If there is a conflict between these Terms & Conditions and a specific written agreement relating to your services, the specific written agreement will take precedence to the extent of the conflict.
4. Client information and responsibilities
You are responsible for providing us with complete, accurate and timely information.
This may include:
-
Bank statements and transaction information
-
Sales invoices
-
Purchase invoices and receipts
-
Details of business expenses
-
Payroll information
-
VAT information
-
Tax information
-
Access to your accounting software
-
Information relating to your business and financial affairs
-
Any other information reasonably required to complete the agreed work
You must tell us promptly if information you have previously provided is incorrect or incomplete.
We are entitled to rely on the information and documents you provide to us unless we have reason to believe they are incorrect or incomplete.
You remain responsible for the accuracy and completeness of the information you provide.
5. Deadlines
We will agree appropriate deadlines with you for providing information and completing work.
We may remind you about important deadlines where appropriate, but you remain ultimately responsible for ensuring that information is provided to us in sufficient time and for meeting your legal, tax and filing obligations.
We cannot be held responsible for penalties, interest, missed deadlines or other consequences arising because information or approval was not provided to us in sufficient time, or because information supplied to us was inaccurate or incomplete.
Where additional work is required because information is supplied late, incomplete or incorrectly, we may charge for that additional work.
6. Our Responsibilities
We will provide the services agreed with you with reasonable care and skill.
We will use the information you provide to us to complete the agreed work and will communicate with you where we reasonably require clarification or additional information.
Our advice and work will be based on the information available to us at the time.
Tax, accounting and other financial rules can change, and advice given at one point in time may not remain appropriate if your circumstances or the relevant legislation changes.
You should contact us if your circumstances change or if you are unsure whether previous advice remains applicable.
7. Fees
Your agreed fees will be set out in your proposal or other written agreement.
Our standard services are generally charged monthly.
Work that falls outside the agreed scope of your package may be charged separately. We will normally let you know before carrying out significant additional work where this is reasonably practicable.
Additional work may include, for example:
-
Historical bookkeeping or bookkeeping catch-up
-
Correction of errors arising from previous bookkeeping
-
Work caused by incomplete or inaccurate information
-
Additional accounting or tax work
-
Requests outside the agreed service
-
Additional meetings or training
-
Work required because agreed deadlines have not been met
Any software or third-party services provided or hosted by Buzz The Books may also be charged separately where agreed.
8. Software
We may use third-party software and platforms to provide our services, including accounting, bookkeeping, payment, document collection and communication platforms.
These may include:
-
Xero
-
QuickBooks
-
Apron
-
Xenon Connect
-
Streem Connect
-
GoCardless
-
Where appropriate, we may arrange software subscriptions or hosting on your behalf for an agreed fee.
Third-party software is subject to the relevant provider's own terms and conditions. We cannot guarantee the availability, functionality or uninterrupted operation of third-party software.
9. Payments
Our fees are normally collected by Direct Debit using GoCardless.
If a payment fails, GoCardless may attempt to re-initiate the payment in accordance with its processes.
If an amount remains unpaid, we may suspend or cease work.
If payment remains outstanding for more than 30 days, we reserve the right to disengage you as a client.
We do not currently charge interest or late-payment fees.
Suspension or termination of our services does not remove your responsibility to pay for work already completed or other amounts properly due to us.
10. Cooling-off Period
Where you are a consumer and applicable consumer cancellation rights apply, you may have a 14-day cooling-off period.
Where applicable, this period begins when the contract is entered into.
If you ask us to begin providing services during the cooling-off period, you may be required to pay for services provided up to the point at which you cancel, in accordance with applicable law.
Nothing in these Terms & Conditions is intended to remove or restrict any statutory rights you may have.
11. Cancellation and Termination by You
There is no minimum contract period unless your proposal or separate written agreement states otherwise.
After any applicable cooling-off period, you may end our ongoing services by giving us 30 days' notice.
If you cancel part-way through a month, your final charge will be calculated on a pro-rata basis where appropriate.
You remain responsible for any additional work completed or other fees properly due up to the termination date.
12. Termination by Us
We may terminate our relationship with you by giving 30 days' notice.
We may also suspend or terminate services immediately, or with shorter notice where appropriate, where:
-
You fail to pay amounts due to us
-
You repeatedly fail to provide information required to complete your work
-
You provide information that we reasonably believe to be false, misleading or fraudulent
-
You ask us to undertake work that would breach applicable law or professional requirements
-
We reasonably suspect unlawful activity
-
You behave abusively, threateningly or inappropriately towards our staff, contractors or partners
-
Continuing to act for you would create a conflict of interest or otherwise prevent us from acting appropriately
-
We are unable to continue providing the agreed services for a legitimate business or professional reason
Where we terminate services, you remain responsible for your business finances
13. Contact us
If you have any questions about these Terms & Conditions please contact:
Buzz The Books Ltd
12 Heol Gwyndaf
Undy
Caldicot
NP26 3FZ
Email: buzzthebooks@outlook.com
